# Change or cancel your plan

> Switch plans, sizes or monthly and yearly billing, cancel or keep a plan, end it at once, and what happens to credits, charges and refunds.
> Source: https://playcode.io/docs/account-and-billing/change-or-cancel-your-plan - last reviewed 2026-10-11.

You change or cancel a plan in Stripe's billing portal, and **Settings**, **Billing & plans** takes you there. A cancelled plan keeps working until the end of the period you paid for; then the workspace moves to Free.

## Do it yourself

### Switch to another plan

1. Open **Settings**, then **Billing & plans**, and choose **Switch plan** under **Current Plan**.
2. The order sheet opens on your plan, marked "This is your plan". Pick the plan, the credits per month, and **Monthly** or **Annual**.
3. Choose the button that starts with "Switch to". On Pro, the button that starts with "Upgrade to Max" goes the same way.
4. Stripe's billing portal opens. Choose the new plan there, check its price, and confirm. Only you can confirm a change of plan.
5. Back in Playcode, **Billing & plans** shows the new plan once Stripe has confirmed it.

> [!COST]
> A move to a bigger plan adds the difference in credits at once. A move to a smaller plan removes no credits; its next renewal adds the smaller amount. From Max to Pro, Cloud limits change too: see [What a downgrade changes](/docs/account-and-billing/what-a-downgrade-changes).

### Cancel the plan

1. In **Billing & plans**, choose **Cancel subscription**.
2. The window "Before you go - a few options" opens. Pick a reason if you like; it is optional.
3. Choose **Continue in billing portal**. Stripe's billing portal opens.
4. Cancel the plan in the portal. Only you can cancel a plan; the agent cannot.
5. Back in Playcode, **Billing & plans** shows "Subscription ends" and the date.

> [!IMPORTANT]
> Until that date, the plan keeps working, and the rest of the period is not refunded. After it, the workspace moves to Free: see [When a subscription ends](/docs/publish/when-a-subscription-ends) and [What a downgrade changes](/docs/account-and-billing/what-a-downgrade-changes). Domains keep renewing on the card while their **Auto-renew** is on.

When the plan ends, Playcode turns auto-recharge off, so the card is not charged for credits after that. See [Top-ups and auto-recharge](/docs/account-and-billing/top-ups-and-auto-recharge).

### Keep the plan after all

Before the end date:

1. In a Personal workspace, choose **Reactivate Subscription** under "Subscription ends". The app says "Subscription reactivated!"
2. In a team workspace, open the billing portal with **Open Billing Portal** and renew the plan there.

### End the plan today

1. In a Personal workspace, cancel the plan first, as above.
2. Under "Subscription ends", choose **Cancel immediately**.
3. In the window, choose **Cancel anyway**. The app says "Subscription cancelled immediately".

Paid features end at once, and the rest of the period is not refunded. Playcode then opens its support chat and sends the team a note that you cancelled, with your reason if you picked one.

### If a renewal payment fails

Stripe emails you, with a link to a Stripe page where you can update the card and pay. It tries the card again up to 4 times within a week. If every try fails, the plan is cancelled.

## If it doesn't work

### "Couldn't open the billing portal. Please try again."

Try again. If it still fails, [get help from a person](/docs/help/get-help-from-a-person).

### "Billing is managed by workspace admins"

Only the Admins of a workspace can change or cancel its plan. Ask one of them.

### "Failed to reactivate"

Try again, or renew the plan in the billing portal.

### "Failed to cancel"

Try again. If it still fails, [get help from a person](/docs/help/get-help-from-a-person).

### The plan did not change after you used the portal

Reload **Billing & plans**. It shows the change once Stripe has confirmed it. If it still shows the old plan, [get help from a person](/docs/help/get-help-from-a-person).

### You think a charge was a mistake

The Terms of Service say a subscription charge for the current period is not refunded automatically when you cancel or downgrade. If you believe a charge was made in error, write to ruslan@playcode.io before you dispute it with your bank, and say which workspace and charge. Credits and top-ups are non-refundable.

## Limits

- A plan cannot be paused.
- **Reactivate Subscription** and **Cancel immediately** are in the app for a Personal workspace only. A team workspace does both in the billing portal.
- Cancelling a plan does not delete your account. Deleting your account stops the plan of your Personal workspace from renewing: it keeps working until the end of the period you paid for. See [Delete your account](/docs/account-and-billing/delete-your-account).
- The portal offers the plans Playcode sells today. An older plan cannot be chosen again once you leave it.
- After the plan ends, **Billing & plans** still opens the billing portal: **Open Billing Portal** is above the plans, for the invoices. See [Invoices and tax ID](/docs/account-and-billing/invoices-and-tax-id).
- The agent cannot change, cancel or reactivate a plan.