{
  "$schema": "./user-persona-schema.json",
  "schemaVersion": "1.0.0",
  "profileId": "UPROFILE-EXAMPLE-001",
  "groupId": "UGROUP-ACCOUNT-RENEWAL-001",
  "title": "Alder Fern Library account-renewal user group profile",
  "status": "maintained",
  "version": "1.0.0",
  "dates": {
    "createdAt": "2026-07-18",
    "lastReviewedAt": "2026-08-01",
    "nextReviewAt": "2026-10-30"
  },
  "profileOwnerId": "ROLE-RESEARCH-OWNER",
  "roles": [
    {
      "id": "ROLE-RESEARCH-OWNER",
      "role": "User research owner",
      "responsibility": "Maintains evidence classification, confidence, gaps, and review dates",
      "contactRef": "directory://role/user-research-owner"
    },
    {
      "id": "ROLE-SERVICE-OWNER",
      "role": "Service owner",
      "responsibility": "Reviews whether the fictional profile remains relevant to the account-renewal service boundary",
      "contactRef": "directory://role/service-owner"
    },
    {
      "id": "ROLE-ACCESS-REVIEWER",
      "role": "Accessibility research reviewer",
      "responsibility": "Reviews accessibility and assisted-support statements without treating them as certification",
      "contactRef": "directory://role/accessibility-research-reviewer"
    },
    {
      "id": "ROLE-DATA-STEWARD",
      "role": "Research data steward",
      "responsibility": "Reviews aggregate evidence references and the no-personal-data boundary",
      "contactRef": "directory://role/research-data-steward"
    }
  ],
  "scope": {
    "organization": "Alder Fern Library",
    "serviceBoundary": "Fictional self-service library-account renewal with optional staff assistance",
    "userGroupDefinition": "People renewing a library account who may use a shared device or ask staff for help",
    "groupingBasis": "Similar needs, behaviors, contexts, constraints, and support patterns in the fictional aggregate evidence",
    "includedResearchSourceIds": [
      "SRC-INTERVIEW-SYNTHESIS",
      "SRC-USABILITY-SUMMARY",
      "SRC-SERVICE-DATA-SUMMARY",
      "SRC-SUPPORT-LOG-SYNTHESIS"
    ],
    "excludedWork": [
      "Individual biography, portrait, quote, or fictional life story presented as research",
      "Demographic targeting without a demonstrated service or research need",
      "Raw participant notes, recordings, transcripts, identifiers, contact details, or personal data",
      "Buyer-persona marketing segmentation, positioning, messaging, or campaign ownership",
      "User-story writing, acceptance criteria, backlog prioritization, or delivery commitment",
      "Journey-map visualization, stage ownership, or end-to-end experience mapping",
      "Product approval, outcome proof, accessibility certification, legal advice, or compliance decision"
    ]
  },
  "researchSources": [
    {
      "id": "SRC-INTERVIEW-SYNTHESIS",
      "kind": "interview-synthesis",
      "label": "Fictional account-renewal interview synthesis",
      "observedFrom": "2026-07-08",
      "observedTo": "2026-07-10",
      "aggregateCount": 6,
      "unit": "sessions",
      "sourceRef": "evidence://example/syntheses/account-renewal-interviews",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "containsPersonalData": false,
      "summary": "Aggregate fictional findings about renewal goals, shared-device context, preparation needs, and requests for staff support"
    },
    {
      "id": "SRC-USABILITY-SUMMARY",
      "kind": "usability-test-summary",
      "label": "Fictional renewal-flow usability summary",
      "observedFrom": "2026-07-12",
      "observedTo": "2026-07-14",
      "aggregateCount": 5,
      "unit": "sessions",
      "sourceRef": "evidence://example/summaries/renewal-usability",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "containsPersonalData": false,
      "summary": "Aggregate fictional task observations covering progress loss, sequence clarity, keyboard navigation, visible focus, and help handoff"
    },
    {
      "id": "SRC-SERVICE-DATA-SUMMARY",
      "kind": "service-data-summary",
      "label": "Fictional renewal entry-channel summary",
      "observedFrom": "2026-07-01",
      "observedTo": "2026-07-15",
      "aggregateCount": 200,
      "unit": "anonymized events",
      "sourceRef": "evidence://example/aggregates/renewal-entry-channels",
      "ownerId": "ROLE-DATA-STEWARD",
      "containsPersonalData": false,
      "summary": "Aggregate fictional service events used only to compare shared-terminal, personal-device, and staff-assisted entry contexts"
    },
    {
      "id": "SRC-SUPPORT-LOG-SYNTHESIS",
      "kind": "support-log-synthesis",
      "label": "Fictional renewal-support theme synthesis",
      "observedFrom": "2026-07-02",
      "observedTo": "2026-07-16",
      "aggregateCount": 24,
      "unit": "anonymized themes",
      "sourceRef": "evidence://example/syntheses/renewal-support-themes",
      "ownerId": "ROLE-DATA-STEWARD",
      "containsPersonalData": false,
      "summary": "Aggregate fictional support themes about required information, session recovery, staff assistance, and language-support uncertainty"
    }
  ],
  "profileStatements": [
    {
      "id": "STATEMENT-NEED-PREPARE",
      "category": "need",
      "statement": "The group needs to know which account details and supporting information are required before starting renewal.",
      "evidenceStatus": "observed",
      "sourceIds": ["SRC-INTERVIEW-SYNTHESIS", "SRC-SUPPORT-LOG-SYNTHESIS"],
      "confidence": "high",
      "firstRecordedAt": "2026-07-10",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-10-30",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "interpretation": "Preparation guidance appeared in two independent fictional syntheses.",
      "validationPlan": null
    },
    {
      "id": "STATEMENT-NEED-CONTINUE",
      "category": "need",
      "statement": "The group needs a safe way to continue after an interrupted session without exposing account details on a shared device.",
      "evidenceStatus": "observed",
      "sourceIds": ["SRC-USABILITY-SUMMARY", "SRC-SUPPORT-LOG-SYNTHESIS"],
      "confidence": "high",
      "firstRecordedAt": "2026-07-14",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-10-30",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "interpretation": "Progress loss and shared-device concerns recurred across task and support summaries.",
      "validationPlan": null
    },
    {
      "id": "STATEMENT-GOAL-ONE-VISIT",
      "category": "goal",
      "statement": "The group aims to complete account renewal during one planned library visit when staff support is needed.",
      "evidenceStatus": "observed",
      "sourceIds": ["SRC-INTERVIEW-SYNTHESIS", "SRC-SUPPORT-LOG-SYNTHESIS"],
      "confidence": "medium",
      "firstRecordedAt": "2026-07-10",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-09-30",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "interpretation": "The goal appeared in both fictional qualitative syntheses but has not been tested across every context.",
      "validationPlan": null
    },
    {
      "id": "STATEMENT-BEHAVIOR-HANDOFF",
      "category": "behavior",
      "statement": "The group may switch from self-service to staff assistance when requirements or recovery steps become unclear.",
      "evidenceStatus": "observed",
      "sourceIds": [
        "SRC-INTERVIEW-SYNTHESIS",
        "SRC-USABILITY-SUMMARY",
        "SRC-SUPPORT-LOG-SYNTHESIS"
      ],
      "confidence": "high",
      "firstRecordedAt": "2026-07-14",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-10-30",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "interpretation": "A help handoff appeared across three fictional aggregate sources.",
      "validationPlan": null
    },
    {
      "id": "STATEMENT-CONTEXT-SHARED-DEVICE",
      "category": "context",
      "statement": "Shared terminals are a relevant renewal context for this group, alongside personal devices and staff-assisted entry.",
      "evidenceStatus": "inferred",
      "sourceIds": ["SRC-INTERVIEW-SYNTHESIS", "SRC-SERVICE-DATA-SUMMARY"],
      "confidence": "medium",
      "firstRecordedAt": "2026-07-15",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-09-30",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "interpretation": "The sources establish the context, but the profile infers that it defines one coherent group boundary.",
      "validationPlan": "Compare the pattern in the next two fictional research rounds across shared-terminal and staff-assisted contexts."
    },
    {
      "id": "STATEMENT-CONSTRAINT-TIMEOUT",
      "category": "constraint",
      "statement": "Session timeout and progress loss constrain renewal on shared terminals.",
      "evidenceStatus": "observed",
      "sourceIds": ["SRC-USABILITY-SUMMARY", "SRC-SUPPORT-LOG-SYNTHESIS"],
      "confidence": "high",
      "firstRecordedAt": "2026-07-14",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-09-30",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "interpretation": "The constraint was present in fictional task observations and support themes.",
      "validationPlan": null
    },
    {
      "id": "STATEMENT-CONSTRAINT-CREDENTIALS",
      "category": "constraint",
      "statement": "The group should not have to disclose a full credential to receive staff assistance.",
      "evidenceStatus": "inferred",
      "sourceIds": ["SRC-INTERVIEW-SYNTHESIS", "SRC-USABILITY-SUMMARY"],
      "confidence": "medium",
      "firstRecordedAt": "2026-07-14",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-09-30",
      "ownerId": "ROLE-DATA-STEWARD",
      "interpretation": "The sources show help and shared-device contexts; the credential boundary is a privacy-preserving interpretation for review.",
      "validationPlan": "Test a fictional masked-account handoff and review it with the authorized privacy and service owners."
    },
    {
      "id": "STATEMENT-ACCESS-SEQUENCE",
      "category": "accessibility-support-need",
      "statement": "The group needs a plain-language sequence that makes the current step, remaining information, and help path clear.",
      "evidenceStatus": "observed",
      "sourceIds": ["SRC-INTERVIEW-SYNTHESIS", "SRC-USABILITY-SUMMARY"],
      "confidence": "high",
      "firstRecordedAt": "2026-07-14",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-10-30",
      "ownerId": "ROLE-ACCESS-REVIEWER",
      "interpretation": "Sequence clarity appeared in both fictional qualitative and task summaries.",
      "validationPlan": null
    },
    {
      "id": "STATEMENT-ACCESS-KEYBOARD",
      "category": "accessibility-support-need",
      "statement": "Keyboard navigation and visible focus require dedicated review in the renewal flow.",
      "evidenceStatus": "observed",
      "sourceIds": ["SRC-USABILITY-SUMMARY"],
      "confidence": "medium",
      "firstRecordedAt": "2026-07-14",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-09-15",
      "ownerId": "ROLE-ACCESS-REVIEWER",
      "interpretation": "The fictional usability summary observed the interaction path, but one source cannot establish coverage across assistive technologies.",
      "validationPlan": null
    },
    {
      "id": "STATEMENT-ASSUMPTION-CHECKLIST",
      "category": "assumption",
      "statement": "A printable preparation checklist may reduce incomplete renewal attempts for this group.",
      "evidenceStatus": "assumed",
      "sourceIds": ["SRC-INTERVIEW-SYNTHESIS", "SRC-SUPPORT-LOG-SYNTHESIS"],
      "confidence": "low",
      "firstRecordedAt": "2026-07-18",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-09-15",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "interpretation": "The sources identify preparation problems but do not establish that a printable checklist is the right response.",
      "validationPlan": "Compare a printable checklist with an on-screen preparation summary in the next fictional usability round."
    },
    {
      "id": "STATEMENT-ASSUMPTION-STAFF-HOURS",
      "category": "assumption",
      "statement": "Current staffed opening periods may cover most situations in which this group asks for renewal help.",
      "evidenceStatus": "assumed",
      "sourceIds": ["SRC-SUPPORT-LOG-SYNTHESIS"],
      "confidence": "low",
      "firstRecordedAt": "2026-07-18",
      "lastReviewedAt": "2026-08-01",
      "reviewBy": "2026-09-15",
      "ownerId": "ROLE-SERVICE-OWNER",
      "interpretation": "The support synthesis does not cover unmet demand outside staffed periods.",
      "validationPlan": "Compare fictional help demand and abandoned renewal events inside and outside staffed periods."
    }
  ],
  "researchGaps": [
    {
      "id": "GAP-REMOTE-ONLY",
      "question": "How do needs differ for people who cannot visit a staffed library location?",
      "affectedStatementIds": ["STATEMENT-GOAL-ONE-VISIT", "STATEMENT-BEHAVIOR-HANDOFF"],
      "sourceIds": ["SRC-INTERVIEW-SYNTHESIS", "SRC-SUPPORT-LOG-SYNTHESIS"],
      "confidence": "unknown",
      "priority": "high",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "reviewBy": "2026-09-15",
      "plannedResearch": "Recruit likely remote-only users for a separate fictional research round.",
      "status": "open"
    },
    {
      "id": "GAP-SCREEN-READER",
      "question": "What barriers appear when the complete renewal path is used with screen-reader navigation?",
      "affectedStatementIds": ["STATEMENT-ACCESS-SEQUENCE", "STATEMENT-ACCESS-KEYBOARD"],
      "sourceIds": ["SRC-USABILITY-SUMMARY"],
      "confidence": "unknown",
      "priority": "high",
      "ownerId": "ROLE-ACCESS-REVIEWER",
      "reviewBy": "2026-09-15",
      "plannedResearch": "Run the complete fictional task with participants who use screen-reader navigation and their preferred setup.",
      "status": "open"
    },
    {
      "id": "GAP-LANGUAGE-SUPPORT",
      "question": "Which language-support needs materially affect preparation and staff handoff?",
      "affectedStatementIds": ["STATEMENT-NEED-PREPARE", "STATEMENT-BEHAVIOR-HANDOFF"],
      "sourceIds": ["SRC-SUPPORT-LOG-SYNTHESIS"],
      "confidence": "unknown",
      "priority": "medium",
      "ownerId": "ROLE-RESEARCH-OWNER",
      "reviewBy": "2026-10-01",
      "plannedResearch": "Define a privacy-reviewed recruitment question and research the service task with relevant language-support contexts.",
      "status": "open"
    }
  ],
  "maintenance": {
    "reviewCadenceDays": 90,
    "reviewTriggers": [
      "New research contradicts a maintained statement",
      "Service or support context changes materially",
      "A high-priority research gap is answered",
      "Evidence or profile owner changes",
      "A statement reaches its review date"
    ],
    "versionHistory": [
      {
        "version": "1.0.0",
        "date": "2026-08-01",
        "editorId": "ROLE-RESEARCH-OWNER",
        "summary": "Created the fictional aggregate user-group profile with provenance, confidence, assumptions, and gaps",
        "reviewed": false
      }
    ]
  },
  "boundaries": {
    "presentsFictionalBiographyAsResearch": false,
    "usesUndemonstratedDemographicTargeting": false,
    "containsRawParticipantData": false,
    "containsPersonalOrContactData": false,
    "ownsBuyerPersonaMarketing": false,
    "ownsUserStoriesOrAcceptance": false,
    "ownsJourneyMapVisualization": false,
    "provesProductOutcome": false,
    "grantsAccessibilityOrCompliance": false
  },
  "disclaimer": "This fictional aggregate record validates structure and references only. It does not represent a real person, verify research evidence, authorize demographic targeting, contain participant data, own buyer marketing, write user stories or acceptance criteria, replace a journey map, certify accessibility or compliance, or prove a product outcome."
}