Account and billing
Plans, credits, invoices, sign-in and your data.
A plan and its credits belong to a workspace, not to a person. The Admins of a workspace manage its plan, its credits and its payments; in your Personal workspace, that is you. Other members see "Billing is managed by workspace admins".
Billing lives in Settings, Billing & plans, and what was spent is in Settings, Usage. Your email, your devices and your account are in Settings, Profile. To open Settings, choose the name of your workspace at the top of the left panel, then Settings….
The workspace's card is charged when you buy a plan, credits or a domain, when a plan or a domain renews, and by auto-recharge if you turn it on. Payments go through Stripe, and your card details stay with Stripe.
The agent cannot pay, top up, change or cancel a plan, or delete your account, and it never sees your balance. These pages give you the steps.
Plans
Credits
- Credits and balanceWhat credits pay for, where they come from, how long they last, the order Playcode spends them in, what stops at zero, and how to limit your spending.
- Where your credits wentRead the Usage page - spending by service, each member, each AI request and its cost breakdown - and see what one chat has spent.
- Top-ups and auto-rechargeBuy credits once with a top-up, or let auto-recharge buy them when the balance runs low - packages, bonuses, limits, and what a failed charge does.
Billing
- Invoices and tax IDDownload invoices, add a tax ID and change the card - in Stripe's billing portal, which you open from Billing & plans - and get older invoices.
- Change or cancel your planSwitch plans, sizes or monthly and yearly billing, cancel or keep a plan, end it at once, and what happens to credits, charges and refunds.
- What a downgrade changesWhat a workspace keeps and loses when it moves from Max to Pro, or from a paid plan to Free - credits, projects, Cloud apps, domains, uploads.
Account
- Email, sign-in and sessionsHow you sign in to Playcode, how to change your email address, see the devices you are signed in on, and sign one out or all of them.
- Delete your accountWhat to do before you delete your Playcode account, how to delete it in Settings, and what is removed at once, after 30 days, and never.