Top-ups and auto-recharge

1. Open Settings, then Billing & plans.
2. Under Credits, choose Top up.
3. Pick a package, or type a dollar amount under Custom amount. The packages: $25 for 100 credits; $50 for 210 credits (10 of them a bonus); $100 for 440 credits (40 of them a bonus); $200 for 960 credits (160 of them a bonus).
4. Check You will receive and Cost, then choose Get N Credits, where N is the credits you will receive.

5. With a saved card, the app says "Payment processed! Your balance will update shortly." Without one, Stripe's checkout page opens: pay there, and Stripe saves the card for the next time. Only you enter card details.

After a top-up, the app may offer to turn on auto-recharge: choose Turn on auto-recharge or Not now.

1. In Billing & plans, choose Auto-recharge settings.
2. If the window says "Add a payment method first", choose Add Payment Method and save a card on Stripe's page. Nothing is charged. Then open Auto-recharge settings again.
3. Turn on Enable automatic top-ups.
4. Set When balance falls below and Top up to, in credits.
5. Optional: set Monthly card maximum, in dollars.
6. Choose Save Settings. The app says "Auto-recharge settings updated successfully".

If the balance is already below your first number when you save, the first charge can come at once. The window then says "Your balance is already below" your first number, with the amount.

Auto-recharge watches everything that spends credits: the agent, Cloud computers, and your app's AI and email.

To change the card that top-ups and auto-recharge use, choose Change under Payment Method in Auto-recharge settings, and save the new card on Stripe's page.

The top-up did not go through. Before you pay again, look at your credits in Billing & plans: if they went up, the payment went through after all. If not, try again.

The saved card was declined, or your bank asked for an extra check. Pay on that page, with the same card or another one.

Credits arrive when Stripe confirms the payment. Reload Billing & plans. If they still do not appear, do not pay again: get help from a person with the date and the amount.

A number is outside its range, or Top up to is not higher than When balance falls below. The ranges are under Limits.

A card payment failed, or the workspace's plan ended. When any card payment of the workspace fails, a declined top-up included, Playcode turns auto-recharge off and does not try again: fix the card with Change, then turn Enable automatic top-ups on again. When the plan ends, Playcode turns auto-recharge off and charges nothing more; turn it on again after you start a new plan.

The workspace has no plan, so auto-recharge cannot be turned on. If it was left on from before, you can still turn it off. See Plans.

On the Free plan, the app offers Upgrade instead: see Plans. A member who is not an Admin sees "This workspace is out of credits. Ask a workspace owner or admin to add more."

• A custom top-up is $25 to $1,000. It gets the same bonus as the packages: 5% from $50, 10% from $100, 20% from $200.
• Top-up credits last 12 months from your latest top-up. Credits from auto-recharge join this period's plan credits and carry over with them at the next renewal. See Credits and balance.
• Auto-recharge ranges: When balance falls below, 4 to 400 credits. Top up to, 40 to 4,000 credits. Monthly card maximum, $15 to $1,000, or empty for none.
• The monthly card maximum counts automatic charges in a calendar month, starting on the 1st. Playcode checks each charge whole, the $15 minimum included: a charge that would pass the maximum does not happen.
• The window's charge line counts from your first number, so it gives the least one firing charges. The real charge counts from the balance at that moment: more if the balance fell further first, and never less than $15.
• Auto-recharge is part of a paid plan. When the plan ends, Playcode turns it off and charges nothing more; a workspace without a plan cannot turn it on.
• The agent cannot buy credits or change these settings. Playcode keeps only the card's brand, last four digits and expiry date; the card itself stays with Stripe.