An email did not arrive

The email comes from Playcode, with the subject "Your Playcode sign-in code", or "Your Playcode sign-up code" for a new account. The app says: "Your code is probably in Spam".

1. Open your Spam or Junk folder, find the email from Playcode and mark it as not spam, so the next one lands in your inbox. In Gmail, open Spam and tap Report not spam.
2. Check the address under "Check your email". If it is wrong, choose Change email.
3. Choose Send a new code, and use the code from the latest email. A new code replaces the old one.
4. If no code comes, choose Use another sign-in method and continue with Google, Microsoft or GitHub.

Each code expires after 10 minutes, and 5 wrong tries end it: request a new one. For more, see I cannot sign in.

Playcode accepts 5 code requests in 5 minutes from one network. Wait 5 minutes, then choose Send a new code once.

Before some actions, Playcode asks for a fresh code: "This action needs a fresh sign-in. We sent a code to" your address. The email has the subject "Your Playcode confirmation code". Look in Spam, then choose Send a new code.

Settings, Email says "Every email is captured and stored - nothing reaches a real inbox." The workspace has no Pro or Max plan, so Playcode keeps the mail and delivers none of it: "Delivery is included from Pro." Upgrade, and the app starts delivering. A cancelled plan stops delivery the same way.

In Sending mode, the app delivers "To your verified recipients". Mail to any other address is held, and Settings, Email counts it, like "1 message held".

1. In Settings, Email, type the address under Notifications and choose Send verification. Playcode emails it a link to confirm; the link works for 24 hours.
2. When the address shows Verified, choose the button that delivers its held mail, like Deliver 3 held.

Your team members' sign-in addresses are verified already. A project can verify up to 10 other addresses. To email your customers, verify your own sending domain under Send as your brand: the mode then reads Sending · to anyone. See Send from your own domain.

The pane says: "Blocked after a bounce or a spam report. Mail to this address is captured, not sent." Fix the address, or ask its owner, then choose Remove: "Removing it clears the block - add it back once the address is fixed, and it will need to confirm again." If the person unsubscribed, removing the address does not undo that.

The pane says "Sending was paused automatically", with the reason. Playcode pauses an app that sends the same email over and over, like a loop in its code, or that gets too many bounces or spam reports. New emails are stored as Withheld and are never sent later. Ask the agent to find and fix the cause, then choose Resume sending.

Emails past the plan's included amount cost credits. At zero credits, Playcode stores such an email with the reason "out of credits - add credits to deliver". Emails within the included amount, and emails to your team, still go out. Add credits; see Plans and credits on one page.

Playcode delivers email without attachments. Put the file behind a link in the email instead.

If Playcode has no record of the email, the app never sent it. Ask the agent: it reads the app's sent emails with their status and reason, and finds where the app's code stopped.

For how app email works, see Send email from your app and What your app may send.