How should the agency publish work when client permission varies?
- Named case studies with explicitly approved details
- Redacted capability stories with client identity and sensitive media removed
Choose: Use named work only when the exact client name, quote, visuals, and claims are approved. Otherwise publish a clearly redacted capability story that explains the problem and your contribution without implying the client endorsed it.
Tradeoff: Named work can be more recognizable but creates a larger approval and maintenance burden; redacted stories protect confidentiality but need sharper explanation to remain useful.
