Should the site use a custom request or an existing scheduling provider?
- Custom pending request with staff confirmation
- Verified scheduling-provider link or supported integration
Choose: Use the workflow the practice already operates safely. Start with a pending request when staff decide availability; delegate to a provider when it already owns scheduling and the account, plan, privacy, credentials, and failure boundary are verified.
Tradeoff: A custom request keeps fields minimal but requires staff follow-up. A provider may confirm slots directly while adding separate terms, data handling, interface constraints, and operational dependencies.
