Should the website save a pending request or use a booking provider?
- Custom appointment request reviewed by salon staff
- Verified booking provider with live availability and optional deposit or payment
Choose: Use the system that already owns the salon’s schedule. Start with a pending request when staff decides fit or availability; use a provider when its live slots, service mappings, account, plan, credentials, policies, and failure behavior have been reproduced.
Tradeoff: A custom request is flexible and keeps data collection small but needs staff follow-up. A provider may confirm immediately and handle deposits while adding fees, data terms, mapping work, credentials, webhooks, outages, and reconciliation responsibility.
