Should the site use a call-first path or a callback-request form?
- Call-first contact path
- Callback-request form with dispatcher review
Choose: Use call-first for immediate danger and any situation the business policy requires to be handled synchronously. Use the callback form for bounded routine work only when staff owns the queue and status language.
Tradeoff: Calling can route urgent context faster but may reach voicemail or overload one line. A form creates a durable record but must never imply instant review, diagnosis, arrival, or a confirmed appointment.
