Should the first release use a short callback form or a structured service request?
- Short callback form
- Structured shop-review request
Choose: Use the structured request only when staff has written service-fit and review rules and will maintain the protected queue. Otherwise start with name, contact channel, consent, and a short callback request.
Tradeoff: Structured intake can reduce first-call questions but collects more vehicle context and invites users to expect an answer. A short form minimizes data and friction but gives staff less triage information.
