Should the website collect a contact message or a structured tour request?
- A minimal adult contact message reviewed manually
- A structured pending tour request with approved program and preferred-window fields
Choose: Use a minimal contact message when every family needs a conversation before routing. Use structured tour interest only when staff maintains the program options, schedules, roles, status language, privacy rules, retention, and confirmation process.
Tradeoff: A contact message collects less data and is simpler to maintain but creates more manual sorting. Structured tour interest improves routing while adding program-version, scheduling, authorization, consent, retention, correction, export, deletion, and provider-failure responsibilities.