Should the first release accept quote requests or confirm appointments?
- A quote request that remains pending staff review
- A confirmed appointment tied to authoritative availability
Choose: Start with a pending quote request unless the business has a tested scheduling source of truth, conflict handling, time-zone rules, and a real provider or database path for confirmations.
Tradeoff: A request needs manual follow-up but keeps scope and travel decisions with staff. Confirmed scheduling can reduce phone tag, while adding concurrency, cancellation, provider, reminder, and partial-failure responsibilities.
