Should urgent jobs and non-urgent requests use the same form?
- One asynchronous form for every visitor
- A call-first urgent path plus a separate non-urgent request queue
Choose: Use separate paths. Put the verified phone action and immediate-danger guidance first, then state exactly which routine requests may enter the staff-review queue.
Tradeoff: Two paths need careful mobile copy and an operated phone policy, but they prevent an unattended form from looking like emergency dispatch and keep the stored request model bounded.
