Should the site take bookings, or just collect quote requests?
- Collect requests and confirm manually
- Offer direct self-service booking
Choose: Start with requests you confirm yourself unless your availability is genuinely fixed and known. Most trade and service businesses price per job or need to check travel time, and a confirmed slot you then have to cancel costs more goodwill than a short wait.
Tradeoff: Manual confirmation keeps you in control of pricing and scheduling but adds a response step customers wait through; direct booking converts faster but commits you to slots before you have seen the job.